Here are some of the boring bits which we recommend you keep a copy of. Don’t forget you’re agreeing to the below when you travel with us so if you need any of the terms and conditions explained in plain English just get in touch.
Your Coach Hire Ltd or our affiliate supplier will provide a coach/specialist vehicle which will meet the safety and seating specification agreed at the time of booking. The vehicle provided will be legally satisfactory to carry out the agreed work.
The route taken on your journey will be at the sole discretion of the driver or affiliate supplier. This route will be dependent on the road, traffic or weather conditions at the time. No discount will be given if the route taken is not the shortest available. A specific route can be requested at the time of booking but must be submitted in writing at least 7 days prior to travel. Stops at suitable locations are permitted to serve comfort requirements of passengers and to satisfy the legal boundaries regarding breaks and rest periods for the drivers.
We will always do everything to ensure your vehicle arrives on time but do suggest that sufficient planning regarding your collection times is considered. Your Coach Hire cannot accept any responsibility for delays caused by events that are out of our control. If the circumstances of your travel mean that journey times are vital, then we strongly suggest that you insure yourself or party against this.
These Terms and Conditions state that no liability or responsibility can be accepted by Your Coach Hire for the following:
Any Other happenings deemed out of Your Coach Hire reasonable control which may result in a delay
Notwithstanding this, Your Coach Hire will provide a money back reliability guarantee If your journey is delayed approximately 1 hour 30 minutes or more and is not caused by any of the factors in the aforementioned Terms and Conditions and the coach is not used.
In the event of Your Coach Hire not being able to provide a replacement vehicle the customer will be within their rights to claim a refund for that leg of the journey or day of travel.
Due to operational requirements Your Coach Hire have the right to supply a larger coach than required. This will incur no extra charge on behalf of the customer. Your Coach Hire will always, where possible, inform the client of a vehicle size change.
Your Coach Hire and our affiliate partners will endeavour to take reasonable care of all passenger’s luggage and items which they wish to take on the coach. Regardless of this Your Coach Hire will not accept responsibility for any damage or Loss while these items are on the vehicle. It is imperative that under no circumstances should personal possessions/valuables be left on the vehicle (even when locked).
Personal possessions which are stolen are not insured on any of our vehicles. Your Coach Hire recommend that customers personally insure their valuables in the likelihood of events such as this happening. Any property recovered will be safely stored and may be claimed in accordance with out lost property policy (please contact a member of staff for details).
The hours in which drivers are permitted to operate is regulated by Law. Your Coach Hire fully comply with these regulations and will tailor all journey itineraries to ensure drivers hours are within legal limits. Passengers must adhere strictly to collection times agreed in the booking confirmation and not cause any delay or stoppages before or during the journey. If such delays are caused Your Coach Hire has the right to alter or in some cases curtail passenger travel to stay within the boundaries of the Law.
Your Coach Hire cannot accept any liability for losses caused by the aforementioned delays unless these losses are a direct result of negligence on the part of Your Coach Hire.
Customers travelling on one of our Vehicles or an affiliate party vehicle must act in a decent and proper manner for the entirety of their travel. The driver can refuse or eject any passengers he/she deems is unfit for travel (for example intoxicated or being abusive).
Your Coach Hire have a zero tolerance towards damage and/or untidiness being caused to our coaches. The customer shall be held responsible for any damage or soiling caused to the interior or exterior of the vehicle. If a vehicle requires any form of specialist repair or cleaning beyond the normal procedures undertaken after travel, then Your Coach Hire is entitled and within our rights to recharge the customer the cost (Trip Leader at time of booking). Specialist cleaning includes removing of vomit and disinfection of related areas. Customers are solely responsible for their actions within the travelling Party and must act in a manner befitting to the Your Coach Hire Behavioural policy.
All quotes that you obtain from Your Coach Hire will be exclusive of VAT. Currently the VAT on UK Coach travel stands at a 0% rate.
Subject to any special terms, the client must pay for the provision of coach service before the journey is undertaken. Availability cannot be guaranteed until a deposit has been received.
Customers paying by debit/credit card must pay a 20% deposit when booking more than 7 days in advance of travel. This 20% will then be deducted from the total balance outstanding for travel paid on the same card. All trips with Your Coach Hire regardless of the payment method must be fully paid for with cleared funds 7 working days before date of departure. Your Coach Hire withhold the right to cancel any trip for non-payment under our cancellations terms (see below).
In the event of a booking being cancelled 7 working days or more prior to the date of travel, the customer will incur no extra costs except the 20% deposit paid to secure the vehicle for hire. Customers cancelling journey less than 7 working days before travel will have to pay the full balance remaining for travel to Your Coach Hire
Deposits secure our limited numbers of vehicles for hire therefore cancellations withdraw the opportunity for us to re-book. In this case Your Coach Hire will not refund any deposits, though we can use the initial deposit again if the customer re-books with us.
Certain journeys will incur additional charges e.g. Parking, ferry crossings or event tickets. Your Coach Hire will act on your behalf and add any necessary additional costs to the travel balance if agreed at time of booking. Customers have the right to arrange this part of the journey themselves if they so wish, but must send all booking information to Your Coach Hire at least 14 days prior to travel.
Your Coach Hire upholds the right to charge for Driver accommodation in circumstances when the journey period exceeds 24 hours. It’s at the sole discretion of Your Coach Hire to decide on a case by case basis whether additional costs are applied to a journey for accommodation. Your Coach Hire will not be held liable for any reimbursement requests for drivers who do not use arranged accommodation.
Longer trips based on hours/mileage may incur additional costs for the use of a second driver. The booking quote customers receive excludes the cost of an additional driver or driver accommodation (unless agreed beforehand in writing). Our Logistics team will work with customers to ensure the itinerary alleviates as many additional costs as possible. If such costs prove unavoidable then Your Coach Hire will notify customers no less than 7 days before departure date. If these additional costs result in cancellation, then the customer will not be required to pay any resulting costs.
The customer is responsible for checking that the booking confirmation sent to them is correct. This same document is used by our drivers, so it is vitally important that any errors are flagged up at the earliest occasion possible.
Amendments can be made to bookings subject to time and vehicle capacity constraints. Amendments must be requested in writing to our logistics team who must authorize the requested changes. If a customer does not receive an updated booking confirmation showing the agreed amendments, then they must assume these haven’t been made.
At no time can verbal amendments be considered as confirmation of itinerary changes. Customers are responsible for making sure Your Coach Hire have all the correct travel information. Your Coach Hire upholds the right to charge accordingly for changes if deemed necessary.
Any Customer wishing to complain about a booking or a trip can do so by sending written correspondence via post (address available on request) or email to Info@yourcoachhire.com. Your Coach Hire will do everything to assist with complaints; our customer service office is open between the hours of 9.00am and 5.30pm Monday – Friday (excluding Bank Holidays). Customers must ensure the following information is included with a letter of complaint:
Failure to supply any of the above details can result in Your Coach Hire dismissing a complaint. In the event of this happening Your Coach Hire will not accept any negligent responsibility.
When placing a Booking with Your Coach Hire it’s important that customers are confirming they have read and understand the Terms and Conditions stated in this document.
Consumer Rights are in no way affected by these Terms and Conditions.
All our vehicles have a strict no smoking policy. Customers must make all passengers fully aware of this on-board policy.
